Refund policy
At Parkonpaintrock, we want you to be satisfied with your purchase. Please review our Return & Refund Policy below.
Store Information
Store Name: Parkonpaintrock
Business Address: 255 Wildlife Trail, Bandera, Texas
Phone: 210-669-1559
Email: admin@parkonpaintrock.com
Return Address
All approved returns must be sent to:
255 Wildlife Trail, Bandera, Texas
30-Day Return Policy
We have a 30-day return policy, which means you can request a return within 30 days of receiving your item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To start a return, you can contact us at:
If your return is accepted, we will provide return instructions, including where to send your package.
Please note that items sent back to us without first requesting a return will not be accepted.
For any return-related questions, you may contact us at admin@parkonpaintrock.com.
Return Shipping Costs
Customers are responsible for return shipping costs for returns resulting from personal reasons, including but not limited to:
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Change of mind
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Ordering the wrong item
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No longer wanting the product
However, Parkonpaintrock will cover the return shipping costs if:
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The item was damaged during transit
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The item is defective or faulty
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The wrong item was received
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The product has quality issues or other problems attributable to us
Please contact us before returning any item so we can provide the appropriate return instructions.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
To help us process your claim efficiently, please provide photos of the item and packaging whenever possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom products (such as special orders or personalized items)
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Personal care goods (such as beauty products)
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Hazardous materials
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Flammable liquids or gases
Please contact us if you have questions or concerns about a specific item before purchasing.
Unfortunately, we cannot accept returns on:
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Sale items
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Gift cards
Exchanges
The fastest way to ensure you receive the item you want is to return the item you currently have (if eligible), and once the return is accepted, place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.
To qualify, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You must also provide the receipt or proof of purchase.
This right does not affect any additional rights provided under applicable consumer protection laws.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank, credit card company, or payment provider to process and post the refund.
If you have not received your refund within 15 business days after receiving approval, please contact us at:
Contact Information
Legal Representative: JOHN BOLLINGER
Email: admin@parkonpaintrock.com
Phone: 210-669-1559
Business Address: 255 Wildlife Trail, Bandera, Texas